Refund policy
Return & Refund Policy
At Eshoppingmart LLC, we want you to have a positive shopping experience. If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us and we will work with you to find an appropriate solution.
1. Return Eligibility
We accept eligible returns within 30 days of the date your order is delivered.
You may request a return if:
-
The product is not as described on our website.
-
The product arrives damaged.
-
The product is defective or does not function as intended.
-
You received the wrong product, size, color, or variation due to an error in order fulfillment.
-
The product is missing parts or accessories that were included with the original product.
Change-of-Mind Returns
If you change your mind, ordered the wrong item, or no longer want the product, you may request a return within the 30-day return period if the product is eligible for return.
For change-of-mind returns, the customer is responsible for the return shipping cost.
2. Return Conditions
To be eligible for a return, the product should:
-
Be returned within 30 days of delivery.
-
Be in the condition required for the applicable return reason.
-
Include original accessories, parts, manuals, and other items supplied with the product, when applicable.
-
Be securely packaged to help prevent damage during return shipping.
Returned products may be inspected before a refund or exchange is approved.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery.
To help us resolve the issue, please provide:
-
Your order number
-
Product name
-
Description of the issue
-
Photos or videos showing the product and, when applicable, the shipping package and damage
After reviewing your request, we may offer a replacement or refund, depending on the circumstances and product availability.
If the issue resulted from our error or the product arrived damaged or defective, we will cover the applicable return shipping cost.
4. Non-Returnable Items
Certain products may not be eligible for return because of health, safety, hygiene, customization, or other applicable restrictions.
Examples may include:
-
Perishable goods
-
Custom or personalized products
-
Certain opened or used personal-care or hygiene products
-
Products that cannot be resold for health or safety reasons after being opened or used
-
Products specifically identified as non-returnable on the product page
-
Items that are restricted from return under applicable laws or regulations
Any applicable product-specific return restriction will be communicated on the relevant product page or order information.
Non-returnable restrictions do not affect your rights regarding products that are defective, damaged, incorrect, or not as described, where applicable.
5. How to Request a Return
To request a return, please contact us:
Email: info@eshoppingmart.com
WhatsApp: +1 (307) 205-6095
Please include:
-
Your name
-
Order number
-
Product name
-
Reason for the return
-
Photos or videos, when applicable
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send a product to a return address without first contacting us and receiving return instructions.
6. Return Shipping Costs
Damaged, Defective, Incorrect, or Not-as-Described Items
If the product is damaged, defective, incorrect, or not as described due to an issue with the product or our fulfillment, we will provide an appropriate resolution and cover applicable return shipping costs.
Change-of-Mind Returns
For change-of-mind returns, the customer is responsible for the return shipping cost.
Original shipping charges may not be refundable for change-of-mind returns.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
7. Refunds
Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
For approved returns, we will process the refund within 5 business days after the returned item has been received and inspected.
Approved refunds will be issued to the original payment method used for the purchase.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, payment provider, or financial institution.
8. Partial Refunds
In certain circumstances, a partial refund may be appropriate, such as when an eligible product is returned with missing components or in a condition that affects its value.
If a partial refund is applicable, we will communicate the applicable amount before processing the refund.
9. Exchanges
We may offer exchanges for eligible products, including different sizes, colors, or variations, subject to availability.
Please contact us within 30 days of receiving your order if you would like to request an exchange.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
For exchanges resulting from a customer selecting the wrong size, color, or variation, the customer may be responsible for applicable return and replacement shipping costs.
10. Late or Missing Refunds
If your refund has been approved and processed but you have not received the funds, please first check your bank account or contact your payment provider.
If you still have not received your refund, please contact us at:
We will assist you in checking the status of the refund.
11. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation requests depend on the fulfillment status of the order. If an order has already been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our return procedure.
12. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.
13. Refunds for Unclaimed or Refused Packages
If a package is refused, abandoned, or remains unclaimed because of circumstances attributable to the customer, any refund will be handled based on the condition of the returned product and applicable shipping costs.
Additional shipping or handling costs may be deducted from the refund where applicable.
14. Contact Us
If you have questions about our return, refund, or exchange policy, please contact us:
Eshoppingmart LLC
Email: info@eshoppingmart.com
WhatsApp: +1 (307) 205-6095
We are committed to reviewing return and refund requests fairly and providing an appropriate resolution in accordance with this policy and applicable requirements.
